TERMS AND CONDITIONS

1. CONTRACT

1.1. THESE TERMS AND CONDITIONS OF SALE COMPRISE ALL THE TERMS OF THE CONTRACT BETWEEN US FOR THE GOODS DESCRIBED IN THE WEBSITE AND COMMUNICATED TO US ELECTRONICALLY BY YOU. THE GOODS SUPPLIED FROM THE WEBSITE ARE SUPPLIED BY MEOPHAMS VALLEY VINEYARD LTD , A COMPANY REGISTERED IN ENGLAND AND WALES (REGISTRATION NUMBER 9485250) WHOSE REGISTERED OFFICE IS AT MEOPHAMS VALLEY VINEYARD, MEOPHAM GREEN, WROTHAM RD, MEOPHAM, KENT, DA13 0PY AND WHOSE VAT REGISTRATION NUMBER IS GB 246 505 117.

1.2. IF YOU ENTER YOUR DEBIT/CREDIT CARD DETAILS VIA PAYPAL AND SELECT THE ‘CONFIRM ORDER’ BUTTON, OR ACCEPT OR CONSUME THE GOODS, YOU SHALL BE DEEMED TO ACCEPT THESE TERMS, DESPITE ANYTHING TO THE CONTRARY STATED IN YOUR ORDER.

1.3. WE MAY AMEND THESE TERMS FROM TIME TO TIME BY PLACING APPROPRIATE NOTIFICATION ON THIS PAGE.

1.4. IF YOU MAKE ANY INPUT ERRORS WHILST PLACING THE ORDER YOU WILL BE GIVEN THE OPPORTUNITY TO CHECK THAT YOUR DETAILS ARE ACCURATE PRIOR TO FINAL SUBMISSION. IT IS YOUR RESPONSIBILITY TO CHECK THAT YOUR ORDER IS ACCURATE AND TO SUPPLY ALL RELEVANT INFORMATION ACCURATELY WHICH IS NECESSARY TO COMPLETE THE ORDER REQUESTED.

1.5. WE MUST RECEIVE FULL PAYMENT FOR THE TOTAL PRICE OF THE GOODS THAT YOU ORDER, BEFORE YOUR ORDER CAN BE ACCEPTED.

1.6. ONCE PAYMENT HAS BEEN RECEIVED AND ACCEPTED, WE WILL SEND A CONFIRMATION EMAIL TO THE EMAIL ADDRESS YOU PROVIDED IN YOUR ORDER AT THE ‘CHECKOUT’ STAGE.

1.7. OUR ACCEPTANCE OF YOUR ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTRACT BETWEEN US.


2. AGE RESTRICTIONS

2.1. WE CANNOT SELL ALCOHOL TO ANYONE UNDER THE AGE OF 18. BY PLACING AN ORDER AND SELECTING THE ‘CONFIRM ORDER’ BUTTON AT THE CHECKOUT STAGE YOU ARE CONFIRMING THAT YOU ARE 18 YEARS OF AGE OR OLDER AND THAT YOU ARE NOT BUYING ALCOHOL FOR SOMEONE WHO IS UNDER THE AGE OF 18.


3. PRICE AND PAYMENT

3.1. THE PRICES PAYABLE FOR GOODS THAT YOU ORDER ARE AS SET OUT IN OUR WEBSITE.

3.2. ALL PRICES ARE IN UK STERLING (£) AND ARE INCLUSIVE OF ANY UK DUTY OR VALUE ADDED TAX, UNLESS OTHERWISE SPECIFIED.

3.3. WE ONLY ACCEPT ORDERS FOR DELIVERY TO THE UK MAINLAND THIS EXCLUDES NORTHERN IRELAND, ISLE OF WIGHT, THE SCILLY ISLES AND CHANNEL ISLES. WE ARE HAPPY TO ARRANGE DELIVERY TO OVERSEAS AND NON-UK MAINLAND ADDRESSES, SO PLEASE FEEL FREE TO CONTACT US FOR A QUOTATION. FOR MORE DETAILS ABOUT OUR DELIVERY POLICY PLEASE REVIEW THE DELIVERY TERMS AND CONDITIONS.

3.4. THROUGH OUR WEBSITE WE ACCEPT PAYMENT BY VISA, MASTERCARD, MAESTRO, VISA ELECTRON, VISA DELTA, SOLO, SWITCH AND AMERICAN EXPRESS. AT THE CHECKOUT WE USE PAYPAL SECURE CARD PROCESSING TO OBTAIN PAYMENT ONLINE. OUR WEBSITE AND PAYPAL USE SSL (SECURE SOCKETS LAYER), AN INDUSTRY STANDARD PROTOCOL THAT PROVIDES SECURE TRANSMISSION OF PRIVATE INFORMATION SENT OVER THE INTERNET. FROM OUR WEBSITE YOU WILL BE DIRECTED TO PAYPAL TO PROCESS THE PAYMENT. AT NO STAGE ARE PAYMENT DETAILS STORED ON OUR WEBSITE OR DO OUR EMPLOYEES OR ANY PERSON WITHIN US SEE ANY OF YOUR DEBIT/CREDIT CARD DETAILS.

3.5. WE RECOGNISE YOUR RIGHT TO CANCEL ANY PAYMENT MADE TO US THROUGH THE FRAUDULENT USE OF YOUR CARD BY A THIRD PARTY.

3.6. WE RESERVE THE RIGHT TO CHANGE OUR PRICES, OFFERS, GOODS AND SPECIFICATIONS OF GOODS AT ANY TIME HOWEVER, NOTICE OF THIS WILL BE PLACED ON OUR WEBSITE.

3.7. PROMOTIONAL PRICES AND OFFERS ARE AS STATED, WITH NO FURTHER DISCOUNT AVAILABLE. PROMOTIONAL DISCOUNTS ARE AVAILABLE ONLY ON FULL PRICE PRODUCTS.

3.8 PAYMENT SENSE CARD PAYMENT

3.8.1. IF YOU WISH YOU CAN PURCHASE YOUR GOODS BY TELEPHONE AS WE HAVE A SECURED MOBILE CARD TERMINAL THROUGH PAYMENT SENSE. WE ACCEPT PAYMENT BY VISA, MASTERCARD, MAESTRO, VISA ELECTRON, APPLE PAY AND AMERICAN EXPRESS.

3.8.2. WE HANDLE SENSITIVE CARDHOLDER INFORMATION DAILY. WE HAVE ADEQUATE SAFEGUARDS IN PLACE TO PROTECT CARDHOLDER PRIVACY, TO ENSURE COMPLIANCE WITH VARIOUS REGULATIONS.

3.8.3. WE COMMIT TO RESPECTING THE PRIVACY OF ALL OUR CUSTOMERS AND TO PROTECTING ANY DATA FROM OUTSIDE PARTIES.

3.8.4. ALL SENSITIVE CARDHOLDER DATA STORED AND HANDLED BY US AND OUR EMPLOYEES IS SECURELY PROTECTED AGAINST UNAUTHORISED USE AT ALL TIMES. ANY SENSITIVE CARD DATA THAT IS NO LONGER REQUIRED BY THE BUSINESS IS DISCARDED AND SECURELY DISPOSED OF IN A SECURE AND IRRECOVERABLE MANNER.


4. SPECIFICATION AND LIABILITY

4.1. THE IMAGES, DIGITAL COPIES, DESCRIPTIVE MATTER AND SPECIFICATIONS OF THE GOODS CONTAINED ON THE WEBSITE ARE POSTED FOR THE SOLE PURPOSE OF GIVING AN APPROXIMATE IDEA OF THE GOODS AND YOU ACKNOWLEDGE THAT THERE MAY BE SLIGHT DIFFERENCES. THEY WILL NOT FORM PART OF THIS CONTRACT.

4.2. ALL OUR WINES ARE INSPECTED BEFORE DISPATCH, HOWEVER SHOULD YOU RECEIVE A DAMAGED, INCORRECT WINE OR THE INCORRECT QUANTITY WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU CONTACT US IN WRITING WITHIN 2 DAYS OF THE DELIVERY. WE WILL REPLACE THE ITEMS AT NO COST TO YOURSELF.

4.3. IF YOU DO NOT RECEIVE THE GOODS ORDERED WITHIN 20 BUSINESS DAYS FROM THE ORDER DATE, WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU CONTACT US IN WRITING WITHIN 30 BUSINESS DAYS FROM THE ORDER DATE.


5. EVENTS OUTSIDE OUR CONTROL

5.1. WE SHALL HAVE NO LIABILITY TO YOU FOR ANY FAILURE TO DELIVER GOODS YOU HAVE ORDERED OR ANY DELAY IN DOING SO OR FOR ANY DAMAGE OR DEFECT TO GOODS DELIVERED THAT IS CAUSED BY ANY EVENT OR CIRCUMSTANCE BEYOND OUR REASONABLE CONTROL. THESE EVENTS INCLUDE, STRIKES, LOCK-OUTS AND OTHER INDUSTRIAL DISPUTES, BREAKDOWN OF SYSTEMS OR NETWORK ACCESS, FAILURE OF ISP OR TELECOMMUNICATIONS PROVIDER, WAR, RIOT, CIVIL COMMOTION, MALICIOUS DAMAGE, COMPLIANCE WITH ANY LAW OR GOVERNMENT ORDER, RULE, REGULATIONS OR DIRECTION, FLOOD, FIRE, STORM, ACT OF GOD, EXPLOSION OR ACCIDENT, OR ACTS OF TERRORISM.


6. STOCK AVAILABILITY

6.1. PLEASE NOTE THAT MEOPHAMS WINES ARE AGRICULTURAL AND WE CAN OCCASIONALLY RUN OUT OF STOCK, THEREFORE THEY ARE SUBJECT TO AVAILABILITY. IF WE ARE UNABLE TO FULFIL YOUR ORDER DUE TO STOCK AVAILABILITY, WE WILL CONTACT YOU TO ARRANGE A REPLACEMENT OR TO AGREE ANOTHER ARRANGEMENT WHICH IS ACCEPTABLE TO YOU.


7. DATA PROTECTION NOTICE AND PRIVACY POLICY

7.1. WE ADHERE TO THE PROCEDURES SET OUT IN THE UK DATA PROTECTION ACT 1998 IN THE STORAGE AND DISCLOSURE OF ANY DATA TO PREVENT UNAUTHORISED ACCESS.

7.2. YOUR INFORMATION WILL BE USED TO PROCESS ORDERS AND FOR THE USE OF MARKETING, AS SET OUT IN OUR PRIVACY POLICY.

7.3. IF YOU SUBSCRIBE TO OUR NEWSLETTER OR DURING THE CHECKOUT YOU TICK THE BOX INDICATING THAT YOU WISH TO BE ADDED TO OUR MAILING LIST, YOU ARE GIVING US YOUR CONSENT TO USE YOUR DATA FOR SUCH MARKETING.

7.4. IF YOU WISH TO BE REMOVED FROM OUR NEWSLETTER OR OUR MAILING LIST PLEASE CONTACT US AND YOU SHALL BE REMOVED.


8. INTELLECTUAL PROPERTY RIGHTS

8.1. ALL OF THE COPYRIGHT IN THE PRODUCTS AND DESIGNS, MATERIAL, DOCUMENTS, SITE DESIGN, GRAPHICS, SYSTEMS, CODES AND CONNECTIONS CONTAINED ON OUR WEBSITE OR LINKED TO IT AND THE SELECTION AND ARRANGEMENT THEREOF ARE OWNED BY OR LICENSED TO US, THE WEBSITE DESIGNERS OR THE PUBLISHERS OF THOSE SITES TO WHICH THIS WEBSITE LINKS. ALL RIGHTS ARE RESERVED. YOU ARE ENTITLED TO ELECTRONICALLY COPY AND TO PRINT IN HARD COPY SECTIONS OF THIS WEBSITE FOR THE SOLE PURPOSE OF PLACING AN ORDER WITH US OR FOR VIEWING OUR PRODUCT RANGE AND NOT FOR ANY OTHER PURPOSE. ANY OTHER USE OF MATERIAL ON THIS WEBSITE, INCLUDING PHOTOCOPYING, MODIFYING AND/OR DISTRIBUTING ANY PAGES PRINTED OFF THIS WEBSITE FOR THE PURPOSES OTHER THAN THOSE NOTED ABOVE, WITHOUT OUR PRIOR WRITTEN CONSENT, IS STRICTLY PROHIBITED.


9. ACCOUNT AND PASSWORD

9.1. IF YOU HAVE CREATED AN ACCOUNT WITH MEOPHAMS AND YOU CHOOSE OR ARE PROVIDED WITH A USERNAME AND PASSWORD OR ANY OTHER INFORMATION AS PART OF OUR SECURITY PROCEDURES, YOU MUST TREAT SUCH INFORMATION AS CONFIDENTIAL. YOU MUST NOT DISCLOSE IT TO ANY THIRD PARTY.

9.2. WE HAVE THE RIGHT TO DISABLE ANY USER NAME OR PASSWORD, WHETHER CHOSEN BY YOU OR ALLOCATED BY US, AT ANY TIME, IF IN OUR REASONABLE OPINION YOU HAVE FAILED TO COMPLY WITH ANY OF THE PROVISIONS OF THESE TERMS OF USE.

9.3. IF YOU KNOW OR SUSPECT THAT ANYONE OTHER THAN YOURSELF KNOWS YOUR USER NAME OR PASSWORD, YOU MUST CONTACT US IMMEDIATELY.


10. THIRD PARTY RIGHTS

10.1. EXCEPT FOR OUR AFFILIATES, OWNERS, EMPLOYEES OR REPRESENTATIVES, A PERSON WHO IS NOT A PARTY TO THESE TERMS AND CONDITIONS HAS NO RIGHT UNDER THE UK CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999 TO ENFORCE ANY TERM OF THESE TERMS AND CONDITIONS BUT THIS DOES NOT AFFECT ANY RIGHT OR REMEDY OF A THIRD PARTY THAT EXISTS OR IS AVAILABLE APART FROM THAT ACT.


11. GOVERNING LAW

11.1. THE CONTRACT BETWEEN US SHALL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH ENGLISH LAW AND THE ENGLISH COURTS SHALL HAVE EXCLUSIVE JURISDICTION TO RESOLVE ANY DISPUTES BETWEEN US.


12. ENTIRE AGREEMENT

12.1. THESE TERMS AND CONDITIONS, TOGETHER WITH OUR CURRENT WEBSITE PRICES, DELIVERY TERMS AND CONDITIONS, TERMS OF USE, CONTACT US AND PRIVACY POLICY, SET OUT THE WHOLE OF OUR AGREEMENT RELATING TO THE SUPPLY OF THE GOODS TO YOU BY US. NOTHING SAID BY ANY SALES PERSON ON OUR BEHALF SHOULD BE UNDERSTOOD AS A VARIATION OF THESE TERMS AND CONDITIONS OR AS AN AUTHORISED REPRESENTATION ABOUT THE NATURE OR QUALITY OF ANY GOODS OFFERED FOR SALE BY US. SAVE FOR FRAUD OR FRAUDULENT MISREPRESENTATION, WE SHALL HAVE NO LIABILITY FOR ANY SUCH REPRESENTATION BEING UNTRUE OR MISLEADING.


13. COMPLAINTS

13.1. IF YOU ARE UNHAPPY WITH ANY ASPECT OF OUR SERVICE TO YOU, PLEASE DO NOT HESITATE TO CONTACT US. IF YOU HAVE A JUSTIFIED COMPLAINT REGARDING WINE SUPPLIED BY US TO YOU THEN YOU WILL NEED TO RETAIN THE AFFECTED BOTTLES AND HAVE THESE AVAILABLE TO RETURN TO US IF REQUESTED BEFORE A REFUND OR REPLACEMENT CAN BE MADE IN WHICH CASE THE COLLECTION AND REPLACEMENT COSTS WILL BE BORNE BY MEOPHAM VALLEY VINEYARD LTD. WE WILL RESPOND TO ANY COMPLAINTS AS SOON AS POSSIBLE AND WILL ENDEAVOUR TO RESOLVE MOST ISSUES WITHIN 2 BUSINESS DAYS. WE WILL KEEP YOU INFORMED OF PROGRESS UNTIL A SATISFACTORY RESOLUTION HAS BEEN REACHED.


TERMS AND CONDITIONS LAST UPDATED FEBRUARY 2018
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